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FAQs

 1. Can you bill my insurance company?

Yes. We work with most insurance companies to get you back on the road quickly. 


2. Do You accept AAA?

Yes, we are a contracted AAA provider.


3. How do I know if I need a flatbed?

If your car is 4-wheel drive, all-wheel drive, or have a flat tire opposite of drive axle (example: You have a front flat on a rear wheel drive car) you will need a flatbed. If you have excessive damage due to an accident, or you have a rear wheel drive car on the highway. A car with ground effects may need a flatbed as well. We recommend a flatbed for "exotic, antique and project cars", and any car that has been modified from the manufacturers original production may  need special handling with special straps to secure it to the flatbed.


4. Can you tow my vehicle if it is in a parking garage?

Yes! We have trucks that have a clearance of 7ft 0in, so we can carefully extract vehicles from most parking garages.


5. What information do I need to have to get a tow truck or rollback dispatched?

We will need to know the location of your car, the type of vehicle you have, year, make, model, color, license plate, and the address and business of where your car is being towed, what is wrong with the vehicle, your phone number and how you are paying.


6. What are your hours of operation?

A1 Turners Towing tows vehicles 24 hours a day 7 days a week, open all holidays including Christmas.


7. Can you bill me? 

  

All invoices are due at the time of service. 


8. Do I have to be with the vehicle to get a tow?

No, you do not need to be with the vehicle to get a tow as long as you leave the keys with the car and let us know how you are paying. (Example: You are paying by check but are unable to meet the driver, our dispatchers would calculate the mileage and should be able to give you the price therefore you may leave the check in the vehicle along with the keys, common places keys are left are: under the floor mat, above the visor, in the gas flap, in the ignition, on the tire.) You just need to let our dispatchers know where you will be leaving the key.


9. What forms of payment do you accept?

Cash, debit cards and most forms of instant cash (t-check, efs check, etc.), charge (Discover, American Express, MasterCard, Visa)


10. Where does A1 Turners Towing operate Tow Trucks?

Everywhere.


11. Can you tow motorcycles?

Yes, our trucks carry all of the necessary equipment to safely tow your motorcycle without damage.


12. Can you unlock my car with electric locks and side-impact airbags?

Yes, our drivers carry the proper equipment to unlock your car.


13. Can I schedule a tow?

Yes, call one of our dispatchers, give them the necessary information and the time you would like to have us tow the car, or try our newest feature and schedule online.


14. Do you require background checks on your drivers?

Yes ALL EMPLOYEES of A1 Turners Towing must pass a background check and are screened thru a complete fingerprint based check is conducted thru the Arkansas State Hwy Patrol.